Q: What is predictive dialer?
A: Outbound calls are initiated by the phone system and distributed in an intelligent fashion to your service agents using ACD systems.

Q: Can Veleka PD work with my existing PBX and installed phones?
A: Veleka currently works only with Avaya PBX.

Q: Is Veleka PD compliant with the Federal Do-Not-Call regulations?
A: Yes.

Q: Is Veleka PD compliant with the FCC requirements of no more than 3% dropped calls?
A: Yes.

Q: Does Veleka PD support multiple campaigns running simultaneously?
A: Yes.

Q: Can Veleka PD provide time records for payroll purposes?
A: Yes.

Q: Do we need to use Contact Management software such as ACT or GoldMine with Veleka PD?
A: No, Veleka has own contact management system.

Q: Do we need to use additional sales management or CRM tools such as salesforce.com with Veleka PD?
A: No, Veleka keeps contact communication history.

Q: Does Veleka PD support telemarketers only or both telemarketers and closers?
A: Veleka supports both telemarketers and closers.

Q: Will Veleka PD work on UNIX, Windows or both?
A: Veleka core works on both Unix and Windows. Veleka client software works only on Windows.

Q: How long does the installation process take?
A: Veleka client software could be installed up to 1 minute.

Q: Do you provide training and how much it costs?
A: Yes. Training is available:
    - For "Veleka system administrators" 3 days $1,995 per person.
    - For "Sales managers" 2 days $1,295 per person

Q: What version is Veleka PD at now and is the product considered mature and solid?
A: Last stable version is 2.4.23.

Q: What is the price of Veleka PD?
A: Call for price!

Q: Do you provide maintenance contracts and how do they work?
A: Support contracts are available at 15% of the purchase price per year. This includes all updates and upgrades of the software.