Veleka PD server

• Advanced scientific predictive dialer algorithm secures up to 80% effective use of agents time.
• Compatible with more than 20 major brands PBX. Click here for a list.
• Supports standard and proprietary protocols CSTA; CSTA II; ASAI (by Avaya); Meridian Link (by Nortel).
• Two modes automatic and manual for the predictive dialer with adjustable speed.
• Compliancy with the FCC regulations for % of dropped calls.
• Supports Multiple simultaneous campaigns.
• Supports unlimited number of skill levels.
• Can link campaign to skill level.
• Flexible import of calling lists from various sources.
• Easy to use campaign management - technical skills not required.
• Completely web enabled system administration.
• Extensive and completely web enabled reports.
• Completely web enabled campaign management.
• Maintains 2 levels of agents (a) telemarketer or caller and (b) sales person or closer.
• Security features.
• Compatible with the national Do Not Call lists and Federal regulations.
• Supports own Do Not Call list.
• Multiple system reports, including real time reports.

Veleka PD client for telemarketers/callers

• Client software for callers available for UNIX and Windows. Comes with Veleka at no extra charge.
• Real time transfer of hot real time leads from callers to closers.
• Create deferred leads for prospects not immediately available.
• Real time and historical report of agent's efficiency, productivity and rank on agent's screen to promote competition among agents.
• Time tracking and payroll processing for agents.
• Discipline enforcement features like (I) log of unauthorized breaks, (II) requests for management authorization to use if late for work or leaves desk without permission, (III) monitoring and registering attempts by agents to outsmart the system.
• Automated processing of voice mail messages without taking agent's time.
• Multiple reports to management for agent's performance, including general and drill down detailed reports. All web based.

Veleka PD client for sales reps/ closers.

• Client software for closers available for UNIX and Windows. Comes with Veleka at no extra charge.
• Automated processing of deferred leads.
• Full contact management functionality (replaces products like Act or GoldMine).
• Full blown CRM (customer relation management) features in the client software for closers.
• Real time and historical report of agent's efficiency, productivity and rank on agent's screen to promote competition among agents.
• Time tracking and payroll processing for agents.
• Discipline enforcement features like (I) log of unauthorized breaks, (II) requests for management authorization to use if late for work or leaves desk without permission, (III) monitoring and registering attempts by agents to outsmart the system.
• Multiple reports to management for agent's performance, including general and drill down detailed reports. All web based.